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Shipping Info
We ship worldwide from New Brunswick, Canada. All orders are packed carefully and dispatched within 2–3 business days. All prices are listed in Canadian Dollars.
Rates by Region
All rates are in Canadian Dollars (CAD) and are estimates based on Canada Post pricing. Final shipping cost is calculated at checkout.
Canada
Domestic · Fastest
Free shipping on Canadian orders over $100 CAD.
Canada Post Regular Parcel
3–7 business days
$8.00
$6.00
$5.00
$7.00
Canada Post Expedited Parcel
2–4 business days
$12.00
$10.00
$8.00
$11.00
Canada Post Xpresspost
1–2 business days
$22.00
$18.00
$15.00
$20.00
Free shipping on Canadian orders over $100 CAD.
* All rates shown in Canadian Dollars (CAD). Rates are estimates and may vary based on package weight and dimensions.
Shipping Policies
Everything you need to know about how we pack, ship, and handle your order. No fine print — just straight talk.
Processing Time
All orders are processed and dispatched within 2–3 business days of payment confirmation. Orders placed on weekends or Canadian public holidays will be processed the next business day.
Packaging
Vinyl records are shipped in rigid mailers with cardboard stiffeners to prevent bending. CDs and cassettes are bubble-wrapped and boxed. We take packaging seriously — your records arrive in the same condition they left us.
Tracking
All tracked shipments receive a Canada Post tracking number via email once dispatched. Untracked Small Packet options are available at lower cost but we cannot be held responsible for lost untracked parcels.
Insurance
Tracked parcels include basic coverage up to $100 CAD. For orders over $100 CAD, we strongly recommend selecting an Expedited or Xpresspost service which includes higher coverage. Contact us to arrange additional insurance.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees charged by their country. Night Howl Records cannot be held responsible for delays caused by customs processing.
Returns & Exchanges
We accept returns on items that arrive damaged or are significantly not as described. Contact us within 7 days of delivery with photos. We do not accept returns on items that have been played or opened unless defective.
Lost Parcels
If your tracked parcel shows no movement for 15+ business days (domestic) or 30+ business days (international), contact us and we will open an investigation with Canada Post. Untracked parcels cannot be investigated.
Currency
All prices on Night Howl Records are listed in Canadian Dollars (CAD) and always will be. Your bank or payment provider may apply a currency conversion fee — this is outside our control.
Common Questions
Can't find what you're looking for? Hit us up directly — we actually reply.
Contact Us